{
  "id": "E08",
  "slug": "ecommerce-return-reason-copy-defect-triage",
  "group": "ecommerce",
  "title": "Qwen3.8-Flash 实测：退货原因分析：产品缺陷、描述误解和物流问题分开",
  "query": "AI 退货原因分析 商品描述",
  "goal": "为四条虚构退货记录建立根因候选与复核问题，不自动退款，也不推断买家责任。",
  "input": {
    "sample_notice": "虚构业务样本；实际调用 apizt API。不是商店、客户或游戏生产数据。",
    "records": [
      {
        "id": "R1",
        "text": "支架运输时底座开裂，外箱被压扁。"
      },
      {
        "id": "R2",
        "text": "以为包含充电器，页面实际只写支架。"
      },
      {
        "id": "R3",
        "text": "尺寸太大，订单留言没有给桌面尺寸。"
      },
      {
        "id": "R4",
        "text": "旋钮怎么拧都松，视频尚未收到。"
      }
    ],
    "knowledge": [],
    "rules": {}
  },
  "instruction": "输出id、route（物流/描述/适配/待复核）、next_question、source_ids。R1物流、R2描述、R3适配、R4待复核；next_question要索取能判断原因的资料，不可下退款决定。 source_ids只能选这些来源ID：R1,R2,R3,R4；不能用resource、字段名或虚构的编号。",
  "columns": [
    "id",
    "route",
    "next_question",
    "source_ids"
  ],
  "expected": [
    {
      "id": "R1",
      "route": "物流"
    },
    {
      "id": "R2",
      "route": "描述"
    },
    {
      "id": "R3",
      "route": "适配"
    },
    {
      "id": "R4",
      "route": "待复核"
    }
  ],
  "steps": [
    "只输入已脱敏的原因文本，不保留姓名、电话和订单地址。",
    "按route分流，每行保留next_question，尤其旋钮问题尚未有视频，不先认定批量缺陷。",
    "程序统计四类样本数量，导出退货分流表；由售后负责人按照真实政策处理。"
  ],
  "trap": "原因文本是单方描述。分流不是责任判断，更不是自动拒绝退货。",
  "sources": [
    {
      "label": "Microsoft groundedness 评估说明",
      "href": "https://learn.microsoft.com/en-gb/azure/ai-services/content-safety/concepts/groundedness"
    },
    {
      "label": "Qwen3.8-Flash 官方模型说明",
      "href": "https://docs.qwencloud.com/developer-guides/getting-started/latest-model"
    }
  ],
  "base_title": "退货原因分析：产品缺陷、描述误解和物流问题分开",
  "model": "qwen3.8-flash",
  "model_label": "Qwen3.8-Flash",
  "request_options": {
    "enable_thinking": false
  },
  "omit_temperature": false
}